5-1. What is the Slack component?

The Slack component is a component that enables integration between Salesforce and Slack.

The following features will enable the integration of Salesforce and Slack.

• Tabbed display of Salesforce records tied to Slack channels
• Timeline of Slack channel messages on Salesforce record page
• Post a message from Salesforce to a Slack channel

The Slack component enables the following business applications

• Sales employees confirm business meetings and interact with employees in other departments via Slack to discuss measures for successful business meetings.
• The service representative checks the inquiry response history (case) and interacts with the department in charge to quickly resolve the issue.